At Ryan Trekking, we are committed to providing a seamless and reliable shipping experience for our customers worldwide. Whether you are purchasing travel accessories, fishing gear, hiking equipment, luggage, or travel tech, we ensure that your order is processed and shipped with care.
1. Order Processing
Once you place an order on our website, our team will begin processing it as soon as possible. Please ensure that all the information you provide, such as the shipping address, is accurate to avoid delays. Orders are generally processed within 2-3 business days.
2. Shipping Charges
Shipping charges are calculated based on the delivery location and the weight of the items in your order. The total shipping cost will be displayed during checkout before you confirm your order. We offer various shipping methods to meet your needs.
3. Packaging
We take extra care in packaging your items to ensure they arrive in perfect condition. All products are carefully packed with protective materials to avoid damage during transit.
4. Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number via email, so you can easily track your package online. If you don’t receive your tracking information or have any issues tracking your order, please contact us at [email protected].
5. Delivery Issues
In the event that your package is delayed or damaged during shipping, please contact us immediately. We will work with our shipping partners to resolve the issue and ensure your order arrives safely.
6. Customs and Import Duties
For international orders, customers are responsible for any applicable customs fees or import duties that may be levied by their country’s customs office. These fees are not included in the shipping charges and must be paid by the recipient.
7. Contact Us
If you have any questions regarding our shipping policy, or if you need assistance with your order, please feel free to contact our customer support team at [email protected].